Returns and Refunds

General Return & Refund Guidelines

• Return Window: You may request a return or refund within 30 days of the delivery date of your order.
• Proof of Purchase: All return and refund requests must be accompanied by valid proof of purchase (e.g., order number, receipt).
• Contact Us First: Before returning any product, you must contact our customer support team at support@hewyn.com to initiate the process. Returns sent without prior authorization will not be accepted and will be returned to the sender at their expense.
• Condition of Returned Items:
  • To be eligible for a full refund, items must be unused, unopened, and in their original, sealed packaging with all seals intact and undamaged.
  • The product must be in a resalable condition.
  • We reserve the right to refuse a refund or offer a partial refund if the returned item does not meet these conditions.

1. Damaged or Incorrect Items:
   • If your order arrives damaged, defective, or if you receive the wrong item, please contact us immediately (within 48 hours of delivery) with clear photos of the issue and your order number.
   • We will assess the situation and, at our discretion, offer a full refund, replacement, or store credit, including any applicable shipping costs. We may provide a pre-paid return label for damaged or incorrect items.
2. Change of Mind / Unopened Products:
   • If you wish to return an unopened product due to a change of mind, you may do so within 30 days of delivery.
   • The product must be in its original, sealed, and resalable condition.
   • Customers are responsible for the return shipping costs for change-of-mind returns.
   • Upon successful inspection of the returned item, a refund for the product’s purchase price (excluding original shipping costs) will be issued to your original payment method.
3. Opened or Used Products:
   • For health and safety reasons, we generally do not accept returns or offer refunds for opened or used supplement products. This policy is in place to protect the integrity of our products and the safety of all our customers.
   • Exceptions: In rare cases, if you experience an adverse reaction to a product or believe it is genuinely faulty after opening, please contact our customer support team. We will review such cases on an individual basis and may request additional information (e.g., doctor’s note, detailed description of reaction). Any resolution, if granted, will be at the sole discretion of Hewyn.com and may be in the form of store credit.

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please note that it may take additional time for the refund to appear on your bank or credit card statement.

• Opened or used supplements (with exceptions as noted above).
• Products returned without prior authorization.
• Products not in their original, sealed packaging.
• Gift cards.
• Clearance or final sale items.