1. Terms

By accessing this website, you are agreeing to be bound by its Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark laws.

2. Use License

Permission is granted to temporarily download one copy of the materials (information or software) on this website for personal, non-commercial, transitory viewing only. This is the grant of a license, not a transfer of title, and under this license, you may not:

- modify or copy the material;

- use the materials for any commercial purpose, or for any public display (commercial or non-commercial);

- attempt to decompile or reverse engineer any software contained on this website;

- remove any copyright or other proprietary notations from the materials; or

- transfer the materials to another person or 'mirror' the materials on any other server.

This license shall automatically terminate if you violate any of these restrictions, and may be terminated at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession, whether in electronic or printed format.

3. Disclaimer

The materials on this website are provided 'as is'. Hewyn and its operator make no warranties, expressed or implied, and hereby disclaim and negate all other warranties, including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Product descriptions, nutritional information, and health-related content are provided for informational purposes only and do not constitute medical advice.

4. Limitations

In no event shall Hewyn or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on this website, even if an authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Revisions and Errata

The materials appearing on this website could include technical, typographical, or photographic errors. We do not warrant that any of the materials on this website are accurate, complete, or current. We may make changes to the materials contained on this website at any time without notice, but we do not make any commitment to update the materials.

6. Site Terms of Use Modifications

These terms of use may be revised at any time without notice. By using this website, you are agreeing to be bound by the current version of the Terms and Conditions of Use.

7. Communication

When you use our service, send e-mails, text messages, or other communications from your desktop or mobile device to us, you are communicating with us electronically. You consent to receive communications from us electronically, such as e-mails, SMS messages, mobile push notices, or notices and messages on this site, and you can retain copies of these communications for your records. By registering to our service, you may also receive communications regarding wellness tips, product recommendations, new arrivals, and promotional offers.

You may unsubscribe from promotional communications at any time by following the instructions in the emails or in your account settings. However, you will continue to receive transactional messages relating to your orders or account.

8. Governing Law

Any claim relating to this website within the GCC will be governed by the laws of the United Arab Emirates without regard to its conflict of law provisions. All disputes shall be subject to the exclusive jurisdiction of the courts of Dubai, United Arab Emirates.

9. Payments

We accept valid credit or debit cards with a Visa or Mastercard logo for purchases on Hewyn. Certain items may also support cash on delivery (COD), which will be indicated on the product page. Cash on delivery orders incur an additional fee shown at checkout. Refunds for COD orders will be issued as store credit. All transactions are processed securely, and Hewyn is not responsible for any fees applied by your issuing bank, including international conversion or authorization fees.

10. Orders, Cancellation, and Returns

10.1. Order Processing. Hewyn fulfils orders from a combination of local inventory and international supplier sourcing. Some items are available for same-day or next-day delivery from our local warehouse, while others are sourced from our trusted international supplier network on your behalf. Sourcing and shipping begin promptly after order confirmation.

10.2. Cancellation. You may request order cancellation by contacting our support team. For locally stocked items, cancellation is available until the order has been dispatched. For internationally sourced items, if sourcing, procurement, or dispatch has already commenced, cancellation may not be possible. We will confirm whether cancellation can be accommodated within 2 business days of your request. Once any order has been dispatched, it cannot be cancelled; you may return the item in accordance with Section 10.4 below.

10.3. Delivery. Estimated delivery times are provided at checkout and vary depending on product availability and fulfilment method. Locally stocked items may be eligible for same-day or express delivery. Internationally sourced items have longer delivery windows. All delivery estimates represent our best estimate based on current conditions and may vary due to product availability, customs processing, supplier lead times, and regional logistics conditions.

10.4. Returns. You may return unused items in their original, unopened packaging within 7 days of delivery by contacting our support team. Return shipping costs are borne by the customer unless the item is defective, damaged, or not as described. For EU and UK customers, you have the right to withdraw from your purchase within 14 days without providing a reason.

10.5. Refunds. Refunds are normally issued as store credit. Card refunds may be available upon request and are processed within 72 hours of the returned item being received and approved. Refunds for COD orders are issued as store credit.

10.6. Non-Returnable Items. Due to the nature of health and wellness products, the following items cannot be returned unless defective: supplements and vitamins (opened or unsealed), food and nutritional products, personal care and hygiene products (opened or unsealed), customized wellness bundles, and any product where the safety seal has been broken.

10.7. Defective or Incorrect Items. If you receive an item that is defective, damaged, or materially different from its description, contact our support team within 48 hours of delivery. We will arrange a replacement or full refund at no cost to you. Products covered under manufacturer's warranty will be handled as per the original manufacturer's terms.

11. Force Majeure

11.1. Hewyn shall not be liable for any delay in delivery or performance where such delay results from circumstances beyond our reasonable control ("Force Majeure Event"), including but not limited to: armed conflict or threat thereof, geopolitical disruption, trade route or shipping lane interruption, port closure, carrier or logistics partner disruption, government sanctions or restrictions, customs delays, natural disaster, epidemic or pandemic, or act of government.

11.2. Where a Force Majeure Event affects delivery, estimated delivery timelines are extended by the duration of the disruption. Such extension does not constitute a breach of contract, deficiency of service, or grounds for order cancellation or refund.

11.3. We will use reasonable efforts to notify you of any significant delay caused by a Force Majeure Event and provide updated delivery estimates where possible.

11.4. Your rights in respect of goods that are defective, damaged, or materially different from their description upon delivery are not affected by this clause.

12. Health & Wellness Disclaimer

Products sold on Hewyn are not intended to diagnose, treat, cure, or prevent any disease. Information provided on product pages, blog posts, and quiz recommendations is for informational purposes only and should not be considered medical advice. Always consult with a qualified healthcare professional before starting any new supplement or wellness regimen, especially if you are pregnant, nursing, taking medication, or have a medical condition.

13. User Responsibilities

Users are responsible for providing accurate and up-to-date information when creating an account and for maintaining the confidentiality of their login credentials. You are fully responsible for all activities that occur under your account. We reserve the right to suspend or terminate any account found to be engaging in fraudulent, abusive, or unlawful activity. Users must not misuse the website, interfere with its functionality, or attempt to gain unauthorized access to other accounts, systems, or data.

14. Contact Information
If you have any questions about these Terms and Conditions, please contact us:

Email: support@hewyn.com

Legal Entity: Desert Online General Trading LLC
Business address - Muhaisnah 4, Dubai, United Arab Emirates
Email - Support@hewyn.com
Phone - +971 509704184