Hewyn (“we”, “us”, or “our”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, place an order, or interact with our services (the “Services”).

We are committed to handling your information responsibly and transparently.

1. Information We Collect

We collect personal information that is necessary to provide and improve our Services. This may include:

Contact information, such as your name, email address, phone number, and delivery address.

Account information, such as login credentials and preferences, if you choose to create an account.

Order and payment information, which is processed securely through third-party payment providers. Hewyn does not store full credit or debit card details.

Usage information, such as IP address, browser type, device identifiers, pages viewed, and interactions with our website.

Cookies and similar technologies used to understand usage patterns and improve site functionality. This may include tools such as analytics and advertising pixels.

You can manage or disable cookies through your browser settings. Please note that some features of the site may not function properly if cookies are disabled.

2. How We Use Your Information

We use the information we collect to:

Process and fulfil orders, including payments, shipping, and returns.

Provide customer support and respond to enquiries.

Improve the performance, content, and security of our website and Services.

Communicate with you about your orders, account activity, or important service updates.

Send marketing communications where permitted by law and in line with your preferences.

Comply with legal obligations and help prevent fraud, misuse, or unauthorised access.

We do not sell or rent your personal information to third parties.

3. Sharing of Information

We may share your personal information with trusted third parties who help us operate our business and deliver our Services. This may include:

Payment processors and financial service providers.

Delivery and logistics partners.

Customer support and communication platforms.

Analytics and advertising partners, where permitted by law and based on consent where required.

Legal or regulatory authorities, where required to comply with applicable laws or to protect our rights.

All third parties we work with are required to handle your information securely and in accordance with applicable data protection laws.

4. Data Storage and Retention

Your personal information is stored securely on servers and, where necessary, in other jurisdictions that provide appropriate levels of data protection.

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law.

5. International Data Transfers

Your personal information may be transferred to and processed in countries outside your country of residence.

Where required by law, we implement appropriate safeguards, such as standard contractual clauses, to ensure your information is protected.

6. Your Rights
Depending on your location, you may have certain rights in relation to your personal information, including the right to:

Access the personal information we hold about you.

Request correction of inaccurate or incomplete information.

Request deletion of your personal information, where applicable.

Withdraw consent for certain types of processing, including marketing communications.

Request data portability, where required by law.

To exercise these rights, please contact us at support@hewyn.com.

7. Cookies, Analytics and Advertising
We use cookies and similar technologies to analyse how our website is used, improve functionality, and support marketing efforts.

This may include services such as analytics tools and advertising platforms.

You can manage your cookie preferences through your browser settings or relevant third-party opt-out tools, such as:

Google Ads Settings

Meta Ads Preferences

Network Advertising Initiative opt-out

8. Data Security

We use reasonable administrative, technical, and organisational measures to protect your personal information from unauthorised access, loss, misuse, or disclosure.

While we take appropriate steps to safeguard your information, no system can be guaranteed to be completely secure. You provide information at your own risk.

9. Children’s Privacy

Our Services are not intended for individuals under the age of 18.

We do not knowingly collect personal information from minors. If you believe that a minor has provided us with personal information, please contact us and we will take appropriate steps to remove it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services.

Any updates will be posted on this page with an updated revision date. Continued use of our Services after changes are published constitutes acceptance of the updated Policy.

11. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact us at:

Email: support@hewyn.com